If you have taken some steps to help solve the issue that you are having, please include the steps you have taken within your ticket.
When having issues with texting, it is important to understand the app being used. Note: We typically suggest the Google Messenger app on all phones with Android 5.x or greater. The default Android or Samsung messaging apps on Android 6.x or greater are NOT recommended.
Tell us how you feel about new technology. Do you love all things high-tech, is it just a tool you use and do not think about it much or do you avoid it whenever possible. This question can help us better understand how we should provide support to best meet your needs.
Please carefully choose which phone you are having an issue with or question about. This is very important! If the issue is occurring with multiple phones, just choose the phone you use. If you do not have a Republic phone, choose "None".