Why Did I Receive a Cancellation Email When Moving From a Legacy Plan to a 5.0 Plan?

Environment

  • Transfer from a Legacy Plan to a 5.0 Plan

Answer

The email you received regarding cancellation is for your old Legacy Plan. This email means your service has transferred over to your 5.0 plan. 

Additional Notes

If you did not recently transfer your phone number, please open a help ticket


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