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Not Getting Calls on My New Phone

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Kiel G.

Symptoms

  • Activated new phone
  • Calls are not coming to new phone. 

Environment

Republic Wireless supported phone

Resolution

  1. Make sure the Republic Wireless app is updated. 
    • How to Update the Republic Wireless Application
  2. Confirm the basic network settings for your phone are configured properly
  3. Refresh the Republic Wireless activation
  4. Power the phone off and back on
  5. For CDMA phones only:
    • Reset Cellular Settings on 1.0 and 2.0 Phones
    • Reset Cellular Settings on Motorola, Nexus, and Google Phones with CDMA SIM Card
    • Reset Cellular Settings on Samsung Galaxy Phones with CDMA SIM Card
  6. Reset the Network Settings

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