"Activating Visual Voicemail" Message in Phone App

Symptoms

  • "Activating Visual Voicemail" message
  • Visual Voicemail is working

Environment

  • Phone by Google app
    • Version 60.0.352032784
  • GSM

Resolution

  1. Open their Phone app
  2. Tap the three vertical dots in the upper right
  3. Tap Settings 
  4. Tap Voicemail 
  5. Move the Visual voicemail slider to the left so it's grey
    • Even though it's turned off, Visual Voicemail will still work.

Cause

  • A recent update to the Phone by Google App added a new Visual Voicemail feature that doesn't currently work with our service

Article Created From

  • 2057977

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)