Caller Gets Busy Signal or Call Routes Straight to Voicemail Inbound When Calling Republic Wireless Phone

Symptoms

  • Busy signal from one or several phone numbers
  • One number goes straight to voicemail

Environment

Resolution

  1. Make sure the specific caller is not set to route to voicemail by mistake
  2. For Samsung phones running Android 10 and higher, ensure the Republic app isn't being disabled by the operating system
  3. Confirm the phone number is not inadvertently blocked by the spam filter:
  4. Clear the cache of the Phone app
  5. For all Samsung phones, check this caller ID setting
  6. Open a help ticket and we'll look into specific call examples should issues persist after steps 1-5

Article Created From

  • 2050861

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