How to Find the Network (SIM) Status Menu on an LG Stylo 5

Objective

  • To provide diagnostic information from the network (SIM) Status menu to Republic Help

Environment

  • LG Stylo 5

Procedure

  1. Turn WiFi off
  2. Open the Settings app
  3. Tap System
  4. Tap About phone
  5. Tap Network
  6. Take a screenshot of the information and attach to your existing Help Ticket
  7. Confirm the exact street address where the screenshot is taken

Additional Notes

  1. dBm - The Power of the signal measured in decibels.
    • -50 to -79 dBm = Great signal
    • -80 to -99 dBm = Average signal
    • -100 to -120 dBm = Weak signal
    • 0 = no signal, or a malfunctioning antenna
  2. asu - Another unit for power measure used in radio (or cell phone) testing.
    • 21 - 96 asu = Good signal
    • 11 - 20 asu = Fair signal
    •   0 - 10 asu = Weak signal
    • 99 or 255 = not known or not detectable

Article Created From

  • 1999091

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