Objective
- To provide diagnostic information from the network (SIM) Status menu to Republic Help
Environment
- LG Stylo 5
Procedure
- Turn WiFi off
- Open the Settings app
- Tap System
- Tap About phone
- Tap Network
- Take a screenshot of the information and attach to your existing Help Ticket
- Confirm the exact street address where the screenshot is taken
Additional Notes
- dBm - The Power of the signal measured in decibels.
- -50 to -79 dBm = Great signal
- -80 to -99 dBm = Average signal
- -100 to -120 dBm = Weak signal
- 0 = no signal, or a malfunctioning antenna
- asu - Another unit for power measure used in radio (or cell phone) testing.
- 21 - 96 asu = Good signal
- 11 - 20 asu = Fair signal
- 0 - 10 asu = Weak signal
- 99 or 255 = not known or not detectable
Article Created From
- 1999091