Samsung Phone Receives Text Message "To Access This Message Please Install and Open the Republic Wireless App"

Symptoms

  • Samsung phone receives a text message that says, "You Received a New Message from (number) to Access This Message Please Install and Open the Republic Wireless App: Rpb.Lc/Download
  • Samsung phone suddenly seems to have had its number changed
  • Callers to Republic Samsung phones hear a message indicating the number is not in service
  • Steps provided in How to Refresh the Republic Wireless Activation result in an error message after the send key is tapped

Environment

  • Republic Wireless Samsung phones
  • Android 10

Resolution

Ensure the Samsung operating system is not disabling and/or putting the Republic app to sleep

Cause

The Power Management feature on Samsung phones on Android 10 is putting the Republic Wireless app to sleep, disabling calling and texting functions of our service

 


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