Texts From iPhones Are Being Received as an Email

Symptoms

  • Texts can be read, but they're appearing as an attachment
  • Texts may show they came from phonenumber@vzwpix.com
  • This most often happens when the sender is using an iPhone, but can happen with Android as well

Environment

Resolution

  1. Tap Contacts on the Home screen
  2. Tap the name of the contact you want to edit 
  3. Tap the Edit button in the upper right corner.
  4. Tap in Phone field
  5. Delete the email address and enter the phone number for the contact
  6. Tap Done in the upper right corner

Cause

Email address is saved in phone number field for a specific contact


Article Created From

  • 1974108

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