Phone Rings But No Option to Answer Appears on 3.0 Motorola Phones

Symptoms

  • Phone will audibly ring or vibrate
  • Option to answer or decline the call does not appear
  • If you open the Phone application while the phone is still ringing, you see an option to "return to call in progress"

Environment

Resolution

  1. Reset app preferences
  2. Clear the cache/data for the Phone app
    • For phones running Android 7.1 Nougat and lower, please see here
    • For phones running Android 8 Oreo and higher, please see here

 


Article Created From

  • 1955786

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