Phone Rings But No Option to Answer Appears on 3.0 Motorola Phones


  • Phone will audibly ring or vibrate
  • Option to answer or decline the call does not appear
  • If you open the Phone application while the phone is still ringing, you see an option to "return to call in progress"



  1. Reset app preferences
  2. Clear the cache/data for the Phone app
    • For phones running Android 7.1 Nougat and lower, please see here
    • For phones running Android 8 Oreo and higher, please see here


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