Not Receiving Text Ringtones on Motorola Phones Running Android 9 Pie or Higher

Symptoms

  • Texts come in without sound/ringtone

Environment

Resolution

  1. Use the appropriate procedure below based on the model of phone in use to change the notification "behavior" and make sure the phone is set to alert you with sound:
  2. Ensure that the phone is not set to "silent" or "vibrate only"
  3. Change the ringtone as a test
  4. Test to ensure the speaker is working at all
  5. Test in safe mode to ensure another app or process is not inhibiting sound notifications

Article Created From

  • 1945735

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