Symptoms
- Not receiving texts from HipLink paging system.
- HipLink message is returned as failed with the message “unable to connect to provider.”
Environment
- All Republic Wireless phones excluding the DEFY XT
Resolution
Cause
The HipLink system uses an email gateway to send messages as an e-mail that gets converted to a text. Email to SMS was not enabled in the Repbublic app to receive these messages.
Additional Notes
Other emergency services and paging systems also use email to SMS.
Article Created From
- 1947332