Cannot Receive Texts from HipLink

Symptoms

  •  Not receiving texts from HipLink paging system.
  • HipLink message is returned as failed with the message “unable to connect to provider.”

Environment

Resolution

Cause

The HipLink system uses an email gateway to send messages as an e-mail that gets converted to a text. Email to SMS was not enabled in the Repbublic app to receive these messages.

Additional Notes

Other emergency services and paging systems also use email to SMS.


Article Created From

  • 1947332

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