Can't Answer Calls On Extend Home or Cell Phones

Symptoms

  • Cell phone and extend home ring
  • when trying to answer, will give dead air or a dial tone

Environment

  • Extend Home

Resolution

Make sure your Extend Home is plugged into a router, and not your home phone network. 

Cause

the Extend Home is not meant to be plugged into your existing phone network. It has to have its own separate connection to your WiFi network via the router. 


Article Created From

  • 1926589

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