Moto G Power and Moto G Stylus WiFi Calls Drop Sometimes with Microphone Error

Symptoms

  • WiFi calls are dropped
    • Users may see an error message on the screen indicating that "Another Application is currently using the microphone"
    • The phone may ring as if the other party had called back, however the other party did not experience the call drop and did not call back

Environment

  • Moto G Power
  • Moto G Stylus
  • WiFi calls
  • Calls handing over from cell to WiFi

Resolution

  1. Open the Settings app
  2. Tap Apps & notifications
  3. Tap See all apps
  4. Tap Google
  5. Tap Permissions
  6. Tap Microphone and select Deny

Cause

There is an app conflict created when the Google App does not release its claim to the microphone when it is no longer in use. While we await a permanent fix from the phone manufacturer, the steps above will alleviate the issue.

 


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