Moto G Power WiFi Calls Drop

Symptoms

  • WiFi calls are dropped
    • Users may see an error message on the screen indicating that "Another Application is currently using the microphone"
    • The phone may ring as if the other party had called back, however the other party did not experience the call drop and did not call back

Environment

  • Moto G Power
  • WiFi calls
  • Calls handing over from cell to WiFi

Resolution

Note: While we await a permanent fix from the manufacturer, there are two ways to work around this issue. Please pick the one that has the least impact on your daily use of the phone.

Option 1: Deny microphone permissions for the Google app

  1. Open the Settings app
  2. Tap Apps & notifications
  3. Tap See all apps
  4. Tap Google
  5. Tap Permissions
  6. Tap Microphone and select Deny

Option 2: Disable call handover from cell to WiFi in the Republic app

  1. Open the Republic app
  2. Tap the Settings cog at the top right of the screen
  3. Tap Advanced Settings
  4. Uncheck Handover to WiFi when appropriate
    Note: On some phones this option will be Handover to VoIP when appropriate

 

Cause

There is an app conflict created when the Google App does not release its claim to the microphone when it is no longer in use. While we await a permanent fix from the phone manufacturer, the steps above will alleviate the issue.

 

Additional Notes:

Denying the microphone permission for the Google App will disable the following functions:

  • Google Assistant ("Hey Google")
  • Google Voice Search (including use of the microphone in the search bar in the Chrome browser)
  • Google Sound Search
  • Google Maps Voice Search
  • Other Google apps when using voice commands

Unchecking Handover to WiFi when appropriate will instruct the Republic app to keep in-progress calls on cell even when your phone connects to WiFi. Unchecking this option does not impact data usage.

For more information please visit the conversation in our Member Community at Moto G Power and Stylus microphone sharing problem

 


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