Activated Moto G4 Shows it Needs to Be Activated and Keeps Shutting Down

Symptoms

  • Random Restarts
  • Phone says it needs to be activated and it has been previously working and activated
  • Unable to make or receive calls and messages

Environment

  • Moto G4

Resolution

  1. How to Clean the Charging Port and Headphone Jack on My Phone
  2. Check for a loose charging port on your phone (check if charging port is loose, out of place or not secured in the phone).
  3. If charging port is loose try snapping it back in place, then restart your phone

Cause

Loose phone battery connector

Additional Notes

If your issue persists see: Phone Freezes, Restarts, or Shuts off on Android 7.1 Nougat or Lower and  Already Activated Phone Shows It Needs to Be Activated

 


Article Created From

  • 1862068

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