Symptoms
- Port exception message "Order is being rejected for invalid Account/PIN number"
Environment
- Porting a number to Republic Wireless from Google Fi
- Exception Email
Resolution
- Contact Google Fi to confirm the correct PIN/Account number
- Open the exception email you received from Republic Wireless
- Reply back with the correct PIN/Account number
Cause
Google Fi rejected the port order due to an invalid PIN/Account number
Additional Notes
You may reach Google Fi by their online support link: Google Fi Support
Article Created From
- 1830688