Google FI "Invalid Pin/Account Number" Exception Message

Symptoms

  • Port exception message "Order is being rejected for invalid Account/PIN number"

Environment

  • Porting a number to Republic Wireless from Google Fi
  • Exception Email

Resolution

  1. Contact Google Fi to confirm the correct PIN/Account number
  2. Open the exception email you received from Republic Wireless
  3. Reply back with the correct PIN/Account number

Cause

Google Fi rejected the port order due to an invalid PIN/Account number

Additional Notes

You may reach Google Fi by their online support link: Google Fi Support 


Article Created From

  • 1830688

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