Messages Still Delivered to Old Phone After Activating New Phone

Symptoms

  • Some messages are still received by the old phone after activating a new phone

Environment

  • Republic Wireless phones capable of using Google's chat feature
  • Messages by Google

Resolution

On the old phone, disable the Chat Features in Messages by Google

Additional Notes

Messages may not be immediately delivered to the new phone after disabling the chat service on the old one. Google must sever the link before the other Chat-enabled phones can send their messages as a standard text message and not chat message. 


Article Created From

  • 1822567

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