Symptoms
- Can’t download or install apps or games from the Google Play Store
- Google Play Store app won’t open or load, or crashes after it opens
- Downloads and app updates get stuck and won’t finish
Environment
Resolution
-
Check that you have a strong Wi-Fi or mobile data connection and try to download again
-
Clear the cache & data for Google Play Store
- Tap Settings app
- Tap Apps & notifications
- Tap See all apps
- Tap Google Play Store
- Tap Storage
- Tap Clear Cache
- Tap Clear data
3. Restart your device
Additional Notes
See: How to Force Reboot Your Phone if the phone will not restart.
Article Created From
- 1812575