Get "Waiting to Download" When Downloading or Updating an App

 

Symptoms

• Can’t download or install apps or games from the Google Play Store
• Google Play Store app won’t open or load, or crashes after it opens
• Downloads and app updates get stuck and won’t finish

Environment

• Republic Wireless Phones

Resolution

1. Check that you have a strong Wi-Fi or mobile data connection and try to download again
2. Forget and reconnect your Wi-Fi network. 
   1. Follow the steps in How to Forget and Reconnect to a WiFi Network on Alcatel, Motorola and Samsung Phones and retest your WiFi
      • Note: If you experience an authentication message when reconnecting, please see Authentication Error When Connecting to WiFi
3. Try a different Wi-Fi network
4. Clear the cache & data for Google Play Store
   1. Tap Settings app 
   2. Tap Apps & notifications  
   3. Tap See all apps
   4.  Tap Google Play Store
   5. Tap Storage 
   6. Tap Clear Cache
   7. Tap Clear data
5. Restart your phone

Additional Notes

See: How to Force Reboot Your Phone if the phone will not restart.