Get "Waiting to Download" When Downloading or Updating an App



  • Can’t download or install apps or games from the Google Play Store
  • Google Play Store app won’t open or load, or crashes after it opens
  • Downloads and app updates get stuck and won’t finish



  1. Check that you have a strong Wi-Fi or mobile data connection and try to download again
  2. Forget and reconnect your Wi-Fi network. 
    1. Follow the steps in How to Forget and Reconnect to a WiFi Network on Alcatel, Motorola and Samsung Phones and retest your WiFi
  3. Try a different Wi-Fi network
  4. Clear the cache & data for Google Play Store
    1. Tap Settings app 
    2. Tap Apps & notifications  
    3. Tap See all apps
    4.  Tap Google Play Store
    5. Tap Storage 
    6. Tap Clear Cache
    7. Tap Clear data
  5. Restart your phone

Additional Notes

See: How to Force Reboot Your Phone if the phone will not restart. 

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