Ting "Invalid Account Number" Exception Message

 

Symptoms

  • Port order is being rejected for an invalid "Account Number"

Environment

  • Porting from Ting to Republic Wireless

Resolution

  1. Reach out to Ting to confirm the account number
  2. Go to your email and locate the "Phone Number Port Exception" email
  3. Reply back with the account number

Cause

Ting rejected the port request due to an invalid account number

 


Article Created From

  • 1793371

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