My New Moto E Series Phone Will Not Turn on and Just Shows a Blue M and Turns Off

Symptoms

  • Recently purchased phone will not power on
  • When attempted, a Blue M appears and then the phone powers off

Environment

  • Moto E4
  • Moto E5 Play
  • Moto E6

Resolution

Install the battery into the phone

Cause

Moto E series phones have a removable battery, and if the battery is not in the phone, this is the expected behavior.

 


Article Created From

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