My New Moto E Series Phone Will Not Turn On


  • Recently purchased phone will not power on
  • When attempted, a Blue M appears and then the phone powers off


  • Moto E4
  • Moto E5 Play
  • Moto E6


Install the battery into the phone


Moto E series phones have a removable battery, and if the battery is not in the phone, this is the expected behavior.

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