Symptoms
- No service/data coverage on WiFi or Cellular networks
- "Emergency calls only" Error
Environment
- Moto E4
- Build numbers before NPQ26.69-41-4-1
Resolution
Connectivity Problems on Cell/WiFi and SIM Errors on Moto E4
Cause
There was an issue with an early version of the software before build NPQ26.69-41-4-1 which caused an issue with the modem on the phone. Updating your phone to the latest build will resolve the issue.
Additional Notes
In situations where your phone is behind several software versions, you will need to complete the process to update the system software multiple times
For information on how to check your Build number, see How to Locate the Phone's Build Number
Article Created From
- 1786672