"No Sim Card - Emergency Calls Only" on Moto E4

Symptoms

  • No service/data coverage on WiFi or Cellular networks
  • "Emergency calls only" Error

Environment

  • Moto E4 
  • Build numbers before NPQ26.69-41-4-1

Resolution

Connectivity Problems on Cell/WiFi and SIM Errors on Moto E4

Cause

There was an issue with an early version of the software before build NPQ26.69-41-4-1 which caused an issue with the modem on the phone. Updating your phone to the latest build will resolve the issue.

Additional Notes

In situations where your phone is behind several software versions, you will need to complete the process to update the system software multiple times

For information on how to check your Build number, see How to Locate the Phone's Build Number


Article Created From

  • 1786672

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