Error "Account Not Authorized, Call Customer Service" When Making Calls

Symptoms

  • Can't make or receive calls
  • Error message "account not authorized, call customer service"

Environment

  • Republic Wireless Account

Resolution

Update payment information

Cause

The account has been suspended due to non-payment. 

Additional Notes

Updating the card will allow payment to go through and restore calling functionality. Once I've Paid Off My Suspended Account, When Will My Phone(s) Be Reactivated?


Article Created From

  • 1771017

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