Sending Emails with Photos Get Stuck in Outbox

 

Symptoms

  • When sending photos via Gmail, the message queues in the Gmail outbox and won't send

Environment

  • Moto G3
  • Gmail App

Resolution

Make sure that both your Android System and the Gmail App are fully up to date:

  1. How to Update the System Software on a Republic Wireless Phone
  2. How to Update Apps With the Google Play Store
    • Note: If the apps are up to date or updating the apps does not resolve the problem, then complete Step 3.
  3. How to Clear the Cache of an Individual App on 1.0 or 2.0 Phones
    • Note: This will require you to sign back into your Gmail account in the app.  Once you have cleared the cache and data from the GMAIL app,
  4. Restart your phone 

Article Created From

  • 1762350

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)