How to Give Republic Wireless Permission to Work With Someone on Your Behalf

Objective

  • Provide written permission to work with someone other than the account owner in a specific ticket

Environment

  • Republic Wireless account
  • Account owner giving permission for alternate person to access their account and information

Procedure

The account owner needs to open a new Help Ticket 

  • Reference the current ticket number in the new ticket
  • Provide the name of the person whom is communicating with Republic Wireless on your (account owner) behalf
  • Provide written permission that Republic Wireless is able to work with the designated person 
  • If you would like to CC a person to your ticket, provide written permission that you would like them to be CC'd/merged to your ticket. Any discussion about your account through that ticket, will be visible to the CC'd party. NOTE: Only applies if the CC'd party have an open ticket with us

Additional Notes


Article Created From

  • 1741789

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