Call History Not Viewable in Account Portal for Recently Canceled Service Lines

Symptoms

  • Call History Not Viewable in Account Portal for Canceled Service Line
  • Pop-up message in lower left  "You do not have permission to access this resource."
  • "Fetching CDR's" message displayed

Environment

Resolution

  • Open a Help Ticket and request to be attached to bug 1739479

 

Additional Notes

The bug only affects service lines canceled within the last 30 days. 30 days after cancellation call records are not intended to be viewable per the link below.


Article Created From

  • 1732244

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