Call History Not Viewable in Account Portal for Recently Canceled Service Lines

Symptoms

  • Call History Not Viewable in Account Portal for Canceled Service Line
  • Pop-up message in lower left  "You do not have permission to access this resource."
  • "Fetching CDR's" message displayed

Environment

Resolution

  • Open a Help Ticket and provide the following information regrading your call history request:
    • Republic Wireless Telephone number 
    • Start date of records needed 
    • End Date of records needed
    • Do you need Calls, SMS, MMS or all of them?

 

Additional Notes

This only applies to lines canceled within the last 30 days. After 30 days, call records are not intended to be viewable. Please see:


Article Created From

  • 1732244

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