Symptoms
- Call History Not Viewable in Account Portal for Canceled Service Line
- Pop-up message in lower left "You do not have permission to access this resource."
- "Fetching CDR's" message displayed
Environment
- Online Account portal
- Service Line canceled within last 30 days
Resolution
- Open a Help Ticket and provide the following information regrading your call history request:
- Republic Wireless Telephone number
- Start date of records needed
- End Date of records needed
- Do you need Calls, SMS, MMS or all of them?
Additional Notes
This only applies to lines canceled within the last 30 days. After 30 days, call records are not intended to be viewable. Please see:
Article Created From
- 1732244