Symptoms
- Error: "The SIM card has locked. Please power cycle the device and if the problem persists contact customer service" when swapping a SIM card from one phone into another
Environment
- All Republic Wireless phones
- CDMA SIM card
Resolution
- Open a help ticket and request a new SIM card
- Include the IMEI of the phone you wish to activate along with your preferred shipping address
Additional Notes
Swapping GSM SIM cards between 3.0 phones is usually error-free, whereas swapping CDMA SIM cards between phones can generate these errors in some situations. For more, please see: Is It Okay to Swap SIM Cards Between Phones?
Article Created From
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