With the recent 5.0 plan release, some of the information in this article might be outdated and inaccurate. We are working on this as quickly as we can
- Error: "The SIM card has locked. Please power cycle the device and if the problem persists contact customer service" when swapping a SIM card from one phone into another
- Open a help ticket and request a new SIM card
- Include the IMEI of the phone you wish to activate along with your preferred shipping address
Swapping GSM SIM cards between 3.0 phones is usually error-free, whereas swapping CDMA SIM cards between phones can generate these errors in some situations. For more, please see: Is It Okay to Swap SIM Cards Between Phones?
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