Error: "SIM Card Has Locked. Please Power Cycle the Device and If the Problem Persists Contact Customer Service."

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With the recent 5.0 plan release, some of the information in this article might be outdated and inaccurate. We are working on this as quickly as we can


  • Error: "The SIM card has locked. Please power cycle the device and if the problem persists contact customer service" when swapping a SIM card from one phone into another



  1. Open a help ticket and request a new SIM card
  2. Include the IMEI of the phone you wish to activate along with your preferred shipping address


Additional Notes

Swapping GSM SIM cards between 3.0 phones is usually error-free, whereas swapping CDMA SIM cards between phones can generate these errors in some situations. For more, please see: Is It Okay to Swap SIM Cards Between Phones?

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