Calls From a Specific Caller Go to Voicemail

Symptoms

  • Incoming calls from a specific caller are sent to Voicemail

Environment

  • Moto X4

Resolution

  1. Open Contacts app

  2. Tap the Contact that is being sent to voicemail

  3. Tap the 3 dots in the top-right corner of the contact page

  4. Tap Unroute to voicemail

Cause

The contact was set to route calls to voicemail at some point.

 


Article Created From

  • 1731661

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