Accidentally Switched to Annual Payment Option

Symptoms

  • Switched to annual payment option without meaning to

Environment

Resolution

If you have not yet been billed:

  1. Sign-in to your online account portal
  2. Under the service line that was switched to the Annual payment option, click the Up Arrow next to I WANT TO...
  3. Click Manage My Plan
  4. In the Pending Change box, click Cancel

If you have been billed

  1. Open a Help Ticket so we can assist you

Cause

The annual payment option was accidentally selected 

 

 


Article Created From

  • 1706185

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