Error Message, "SIM Card Registered to Another Phone..."

 

Symptoms

  • Cannot activate
  • Error displays "SIM card registered to another phone..."

Environment

  • CDMA SIM card from an active phone
  • Unactivated new/replacement phone

Resolution

  1. Open a ticket to request a new CDMA SIM card
  2. Provide Republic help with the Device ID of the new phone
  3. Provide Republic help with your preferred shipping address

Cause

CDMA SIM cards are phone specific. Once a CDMA SIM card is synced to one phone it cannot be used to activate another phone.

Additional Notes

GSM SIM cards generally do not encounter this error. For more information please feel free to click the links below:

 


Article Created From

  • 1700450

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