Screen Goes Black on Moto G4 Play After Answering the Phone and Calls Cannot Be Ended

 

Symptoms

  • Phone screen goes black after answering the phone
  • Calls cannot be ended

Environment

  • Incoming calls
  • Moto G4 Play
  • Android version 7.1 

Resolution

 

Additional Notes

Before starting the factory reset  backed up the information on your phone to keep it
How to Backup Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files

 


Article Created From

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