Screen Goes Black on Moto G4 Play After Answering the Phone and Calls Cannot Be Ended



  • Phone screen goes black after answering the phone
  • Calls cannot be ended


  • Incoming calls
  • Moto G4 Play
  • Android version 7.1 



Additional Notes

Before starting the factory reset  backed up the information on your phone to keep it
How to Backup Contacts, Photos, Videos, Apps, Music, Messages, or Other Miscellaneous Files


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