Password Reset Email Was Not Received

Symptoms

  • Password Reset Email Was Not Received 

Environment

  • Active Republic Wireless Account
  • My Account Portal

Resolution

  1. Use the Forgot Password tool to request a password reset be sent to your email.
    • Please ensure that you have checked the spam folder on your Email account.

  2. If you are still unable to receive the password reset email please Open a Help Ticket so that we can ensure the email attached to your Republic Wireless Account doesn't contain a typo or isn't attached to multiple accounts.
    • Both of these situations will cause the password reset email to not be received and will require account verification before adjustments can be made.

Article Created From

  • 1678193

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