"An Update is Required in Order for Cell Service to Work Properly" on Moto G5 Plus

 

Symptoms

  • "Cell configuration required"
  • "An update is required in order for cell service to work properly. Tap OK now followed by OK on the next prompt. Your phone may restart automatically when completed." 
  • Unable to place calls on WiFi or cell 

Environment

  • Moto G5 Plus 

Resolution

Remove and Reinstall the SIM Card 


Article Created From

  • 1673439

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)