Inbound WiFi Call Screening Crashes

Symptoms

  • Trying to utilize the Google call-screening functionality on an inbound call crashes/drops the active phone call

Environment

  • Confirmed this issue occurs on the: 
    • Pixel 2
    • Pixel 2 XL
    • Pixel 3
    • Pixel 3 XL
    • Pixel 3a
    • Pixel 3a XL
    • Pixel 4
    • Pixel 4 XL
    • Pixel 4a
    • Moto G7
    • Moto G7 Power
    • Moto G7 Play
  • the phone is connected to a WiFi network when the inbound call comes in (Utilizing the call screening functionality over the cellular network works as designed) 

Resolution

  1. Open the Google Play app
  2. Ensure the Phone by Google - Caller ID & Spam Protection app is up to date

 


Article Created From

  • 1526400

Having trouble finding the answer you’re looking for? Ask an Expert Member.
(Our Experts are not staff, but their knowledge of our service and phones is outstanding!)