Symptoms
- Trying to utilize the Google call-screening functionality on an inbound call crashes/drops the active phone call
Environment
- Confirmed this issue occurs on the:
- Pixel 2
- Pixel 2 XL
- Pixel 3
- Pixel 3 XL
- Pixel 3a
- Pixel 3a XL
- Pixel 4
- Pixel 4 XL
- Pixel 4a
- Moto G7
- Moto G7 Power
- Moto G7 Play
- the phone is connected to a WiFi network when the inbound call comes in (Utilizing the call screening functionality over the cellular network works as designed)
Resolution
- Open the Google Play app
- Ensure the Phone by Google - Caller ID & Spam Protection app is up to date
Article Created From
- 1526400