Samsung S9 Locks Up After Completing Call

Symptoms

  • Can't end call - phone freezes
  • Error "call isn't responding" finally displays after a few minutes, which allows the call to end

Environment

  • Samsung S9
  • PPR1.180610.011 software update

Resolution

If on GSM:

Reset your Network Settings

If on CDMA:

Reset the cell settings and update the data profile

If you are not sure if you are on GSM or CDMA, please check your SIM card using this guide: 

Is My Republic Wireless SIM Card CDMA or GSM?

Cause

The system update caused the cellular settings to require a reset.

 


Article Created From

  • 1655319
  • 1667913

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