Symptoms
- Some message recipients receive the message from another number
- Most recipients receive the message from the correct number
- Some of the messages are dark blue instead of light blue
Environment
- Republic Wireless 3.0 phones
- Messages by Google app (Android Messages)
- Chat Feature is enabled in the Messages app
Resolution
- Disable the RCS Chat Features in Android Messages
- Confirm your Republic Wireless Phone Number is listed correctly in the Messages app
Cause
If both the sender and receiver are each using phones & networks that support RCS protocols, the messages will be sent via RCS instead of SMS/MMS and will cause this issue
Additional Notes
- We are a hybrid phone service, our servers, using the Republic Wireless application, may use a routing number in certain cases to deliver calls and texts
- Safe Mode, or using an Android guest or user profile may also block the Republic Wireless application
- Republic Wireless supports only your Republic Wireless number, found in both the Republic Wireless app and the Account Portal
- If you recently activated a replacement phone and are not receiving text messages to your new phone, please follow the steps in Messages Still Delivered to Old Phone After Activating New Phone
Article Created From
- 1652354