A Different Number Shows When I Text Certain People

Symptoms

  • Some message recipients receive the message from a different number
  • Most recipients receive the message from the correct number
  • Some of the messages are dark blue instead of light blue
  • Text input field is "Chat Message" 

Environment

  • Moto G5
  • Android 8.1 Oreo
  • Android Messages app
  • Chat Feature is enabled in the Messages app

Resolution

Turn off the RCS Chat Features in Android Messages

Cause

With select 3.0 phones, on select carriers, if both the sender and receiver are each using phones & carriers that support RCS protocols, the messages will be sent via RCS instead of SMS/MMS and will cause this issue.


Article Created From

  • 1652354

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