Automated Call Systems Do Not Pick up Dialed Numbers Correctly

Symptoms

  • When dialing numbers into an Automated Call System, the numbers input show correctly on the phone but the Automated System says they have been input incorrectly

Environment

Resolution

  1. Dial the Automated System Number
  2. Mute the Call prior to entering numbers

Cause

The tones that correspond to each number on the keypad are being picked up by the IVR, or other background audio is picked up. 

Additional Notes

Make sure that you are entering the numbers correctly and slowly as well.


Article Created From

  • 1649840

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