How to Swap Numbers Between Two Phones and Cancel One Phone

Objective

  • Swap phone numbers between two phones
  • Cancel the unnecessary phone number

Environment

  • Two phones on same Account
  • Online Account Portal

Procedure

  1. Open a Help Ticket via Online Account Portal
  2. Include the following: 
    • Phone one: device ID or model, current telephone number
    • Phone two: device ID or model, current telephone number
    • Desired outcome: "Telephone number" on "Model" (or "device ID")
    • Phone to cancel: phone device ID or model, telephone number to cancel

Additional Notes

See How to Find the Device ID (IMEI/MEID) for additional direction.

Phone number swaps may require assistance from the Help team. Cancellation direction will be provided after number swap is complete.


Article Created From

  • 1641236

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