Certain phones cannot be re-activated!
- Swap phone numbers between two phones
- Cancel the unnecessary phone number
- Two phones on same Account
- Online Account Portal
- Open a Help Ticket via Online Account Portal
- Include the following:
- Phone one: device ID or model, current telephone number
- Phone two: device ID or model, current telephone number
- Desired outcome: "Telephone number" on "Model" (or "device ID")
- Phone to cancel: phone device ID or model, telephone number to cancel
See How to Find the Device ID (IMEI/MEID) for additional direction.
Phone number swaps may require assistance from the Help team. Cancellation direction will be provided after number swap is complete.
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