Samsung Phone Cannot Play or Open Stored Visual Voicemail File

Symptoms

• Unable to access stored visual voicemails (tapping on the voicemail icon has no perceived effect)

Environment

• Samsung Galaxy S8/S8+/S9
• Samsung Note 8/9 
• Visual Voicemail via the phone dialer app
• Recently updated android version on the phone to March 1, 2019 security update/Android Pie 9.0
  
  • Build Number: PPR1.180610.011.G950U1UEU5DSC1

Resolution

1. (workaround) Manually call into the voicemail system to access your stored voicemails
2. (update 7/8/19) Samsung is starting to release software updates that resolve the visual voicemail access bug. Please see the build number below for your corresponding phone model update that should contain a fix: 
   • GS8 : G950U1UES5DSF3
     GS8+: G955U1UES5DSF3
     GS9: G960U1UEU5CSF1
     GS9+: G965U1UEU5CSF1
     Note 8: N950U1UES5DSF3
     Note 9: N960U1UES1CSF1
   • How to Update the Software on a Samsung Phone
     

Cause

The most recent Samsung ROM update has broken this functionality within the call dialer application.(update 7/8/19) Samsung is starting to release software updates that resolve the visual voicemail access bug. Your phone should have access to the update with the fix at this time.