Not Receiving Emergency Alerts on Samsung Galaxy J3 (2016)

 No longer supported for activation

The phone(s) described in this article can no longer be activated with Republic. Please see Phone Compatibility on 5.0 Plans for information on currently supported phones.

Symptoms

  • Not receiving Emergency Alerts

Environment

  • Samsung Galaxy J3 2016

Resolution

  1. Go to Apps
  2. Tap Samsung messages the orange envelope
  3. Tap Cancel when it asks to set Samsung messages as the default  
  4. Tap the 3 vertical dots top right
  5. Tap Settings 
  6. Tap Emergency Alert Settings
  7. Tap Emergency Alerts
  8. Toggle on alerts you want to receive

Cause

The emergency alerts are disabled under settings.


Article Created From

  • 1638109

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