Error Message "Google Keeps Stopping" on Moto G4 or G7 Power

Symptoms

  • The message "Google Keeps Stopping" displays
  • Only options are to "close app" or "send feedback"
  • Phone is unusable due to persistent message

Environment

  • Moto G4
  • Moto G7 Power

Resolution

Perform a Factory Reset While Powered Off

Additional Notes

You may attempt to clear the system cache or clear the Google app data prior to the full reset, but if the error persists a reset is most likely needed.

 


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