Symptoms
- "Calls over cell. No access to messages or voicemail. Check your network connection." when connected to a WiFi network
- No access to messages while on WiFi
Environment
Resolution
Try each of these steps until you find one that is helpful for you
- Refresh the Republic Wireless Activation
- Clear the phone's cache
- Reset the network settings
- How to Reset Network Settings on Samsung J3 (2016) 7.1.1
- How to Reset Network Settings on Phones on Android 8.1 Oreo and Android 9 Pie
- How to Reset Network Settings on 3.0 Motorola, Google, and Nexus Phones on Android 7.1
- How to Reset Network Settings on 3.0 Motorola Phones on Android 7.0 Nougat
- How to Reset Network Settings on Google Pixel Phones on Android 7.0
- How to Reset Network Settings on Huawei Ascend 5W
- How to Reset Network Settings on Samsung Galaxy Phones on Android 7.0 or Higher
- Confirm Network Settings are set correctly
- How to Confirm Basic Network Settings on Google, Motorola, and Nexus Phones Running Android Oreo and Android Pie
- How to Confirm Basic Network Settings on Samsung Galaxy Phones
- How to Confirm Basic Network Settings on 3.0 Motorola, Nexus, and Alcatel Phones Running Android 7.1 Nougat and Below
- How To Confirm Network Settings for Alcatel A30
- How to Confirm Basic Network Settings on the Samsung Galaxy J3
- How to Confirm Basic Network Settings on the Huawei Ascend 5W
- Test the phone in Safe Mode
- Note: If the phone works normally while in safe mode, remove recently added applications and test
- Factory reset the phone
Cause
This status may show full arc however if something is blocking SSID (firewall, ex.) then cell data may still be used, or some sites may be inaccessible through the WiFi network.
Article Created From
- 1615942