"Calls over Cell. No Access to Messages or Voicemail. Check Your Network Connection." When Connected to a WiFi Network

Symptoms

  • "Calls over cell. No access to messages or voicemail. Check your network connection." when connected to a WiFi network
  • No access to messages while on WiFi 

Environment

Resolution

Try each of these steps until you find one that is helpful for you

  1. Refresh the Republic Wireless Activation
  2. Clear the phone's cache
  3. Reset the network settings
  4. Confirm Network Settings are set correctly
  5. Test the phone in Safe Mode
    • Note: If the phone works normally while in safe mode, remove recently added applications and test
  6. Factory reset the phone

Cause

This status may show full arc however if something is blocking SSID (firewall, ex.) then cell data may still be used, or some sites may be inaccessible through the WiFi network.


Article Created From

  • 1615942

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