Symptoms
- "Calls over cell. No access to messages or voicemail. Check your network connection." when connected to a WiFi network
- No access to messages while on WiFi
Environment
Resolution
Try each of these steps until you find one that is helpful for you
- Refresh the Republic Wireless Activation
- Clear the phone's cache
- Reset the network settings
- How to Reset Network Settings on Samsung J3 (2016) 7.1.1
- How to Reset Network Settings on Phones on Android 8.1 Oreo and Android 9 Pie
- How to Reset Network Settings on 3.0 Motorola, Google, and Nexus Phones on Android 7.1
- How to Reset Network Settings on 3.0 Motorola Phones on Android 7.0 Nougat
- How to Reset Network Settings on Google Pixel Phones on Android 7.0
- How to Reset Network Settings on Huawei Ascend 5W
- How to Reset Network Settings on Samsung Galaxy Phones on Android 7.0 or Higher
- Confirm Network Settings are set correctly
- How to Confirm Basic Network Settings on Google, Motorola, and Nexus Phones Running Android Oreo and Android Pie
- How to Confirm Basic Network Settings on Samsung Galaxy Phones
- How to Confirm Basic Network Settings on 3.0 Motorola, Nexus, and Alcatel Phones Running Android 7.1 Nougat and Below
- How To Confirm Network Settings for Alcatel A30
- How to Confirm Basic Network Settings on the Samsung Galaxy J3
- How to Confirm Basic Network Settings on the Huawei Ascend 5W
- Test the phone in Safe Mode
- Note: If the phone works normally while in safe mode, remove recently added applications and test
- Factory reset the phone
Article Created From
- 1615942