How to Test the Microphone of Samsung Phones Using the Phone Camera

Objective

  • Test the Phone Microphone

Environment

  • Samsung Phones
  • Android 8.0 Oreo

Procedure

  1. Open the Camera app
  2. Tap the Record button
  3. Speak into the phone
  4. Tap the Stop button
  5. Tap the video thumbnail in the bottom right corner
  6. Tap the Play button
    • The video will play the first time with sound then automatically replay muted
  7. Listen to the video (make sure your media volume is turned up)
  8. Tap Pause or the Home button to stop the video

Additional Notes

Please remove any screen protector from the phone before testing, because that can block the microphone.

If the recorded audio does not sound correct, open a help ticket to report the results. 

If there's any chance your phone also has speaker issues, send the video to another device and listen to it there.


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