Symptoms
- The back camera takes a black photo, but the camera app functions properly
Environment
- Moto X4
Resolution
- Remove all cases and screen protectors
- Boot the phone in Safe Mode
- Factory reset the phone
Cause
It is possible that there is a hardware malfunction
Additional Notes
If the issue persists after performing a factory reset, please proceed with opening a Help Ticket or if a ticket already exists reach back out.
Article Created From
- 1614601