Moto X4 Takes Black Photos


  • The back camera takes a black photo, but the camera app functions properly 


  • Moto X4


  1. Remove all cases and screen protectors
  2. Boot the phone in Safe Mode
  3. Factory reset the phone


It is possible that there is a hardware malfunction

Additional Notes

If the issue persists after performing a factory reset, please proceed with opening a Help Ticket or if a ticket already exists reach back out.  

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