Moto X4 Takes Black Photos

Symptoms

  • The back camera takes a black photo, but the camera app functions properly 

Environment

  • Moto X4

Resolution

  1. Remove all cases and screen protectors
  2. Boot the phone in Safe Mode
  3. Factory reset the phone

Cause

It is possible that there is a hardware malfunction

Additional Notes

If the issue persists after performing a factory reset, please proceed with opening a Help Ticket or if a ticket already exists reach back out.  


Article Created From

  • 1614601

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