"Process System Not Responding" Error

Symptoms

  • Receiving error "Process System Not Responding"
  • Calls are taking roughly a minute to connect
  • Calls cannot be heard on either end

Environment

Resolution

Please perform the following steps in order and make sure to retest the issue between each step after completing the Forced Reboot:

  1. Forced Reboot 
  2. Clear System Cache and Clear Application Cache
  3. Factory Reset

Additional Notes

The factory reset is the most invasive step and should be attempted as a last resort. This process will delete everything from your phone, so please read the article in its entirety to confirm that your information is backed up. 

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Article Created From

  • 1578659

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