No Sound in Google Maps

Symptoms

• No audio on turn-by-turn directions in Google Maps

Environment

• All Republic Wireless phones
• Google Maps

Resolution

1. Ensure the Navigation's Audio Settings are set correctly:
   1. Open Maps
   2. Tap the three dashes on the upper left
   3. Tap Settings
   4. Tap Navigation settings
   5. Set the Guidance volume to Normal or Louder
   6. Ensure Play voice over Bluetooth and Play voice during phone calls are enabled
2. Ensure the audio is not muted while navigating:
   1. Open Maps
   2. Tap Search here
   3. Enter an address or tap one you've used previously
   4. Tap Start to start the navigation
   5. Tap the audio icon on the right side of the screen and set it to the far right option
      • Note: the option to select is an icon that looks like an audio icon with two parentheses next to it, one larger than the other
3. Uninstall and Reinstall Google Maps
4. If the issue persists, contact the Google Maps developers directly