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Can't Answer Incoming Calls Anymore

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Alex L.

Symptoms

  • The phone icon no longer shows when receiving an incoming call, leaving no option to swipe to answer it
  • Screen stays black when a call comes in.

Environment

  • Motorola or Alcatel phones running Android Nougat 7.0 or higher

Resolution

  1. Ensure Do Not Disturb is disabled
  2. Disable automatic rules for Do Not Disturb
  3. Reset app preferences
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Article Created From

  • 1569463

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