Phone Rings but Screen Is Black and No Option to Answer Appears

Symptoms

  • Phone will ring or vibrate
  • Option to answer or decline the call does not appear
  • Screen remains black

Environment

  • Moto E4 Plus
  • Moto G4
  • Moto G4 Plus
  • Moto G6

Resolution

  1. Open Settings
    1. On G6 you will need to tap Apps & Notifications 
  2. Tap Notifications
    1. On the G6 you will need to tap Notifications again.
  3. Tap Phone/Dialer
  4. Ensure that All notifications are enabled/Block all is not enabled

Cause

The Dialer app notifications have been blocked.

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Article Created From

  • 1543944

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