Wrong Number Displayed When Calling or Texting on Samsung Phones

Symptoms

  • When making an outbound call or text message, a number other than the Republic Wireless number of the phone appears

Environment

  • Samsung phones

Resolution

  1. Ensure that the Republic Wireless app is installed and up-to-date
  2. Ensure the Republic Wireless App Is Not Being Put to Sleep by the Samsung Operating System
  3.  Refresh the Republic Wireless Activation
  4. Wrong Number Displayed on Outgoing Texts from Samsung Phones

Cause

  • With the Republic Wireless app not installed, or not up to date, the number displayed for outbound calls and text messages will be the underlying routing number
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Article Created From

  • 1514949

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