Symptoms
- "Cell configuration required" error
- Unable to place calls on WiFi or cell
Environment
- Google, Motorola or Nexus Phones
- CDMA SIM card
- Android Versions 8.0, 8.1, or 9.0
Resolution
Reset The Cellular Settings
- Connect phone to WiFi
- Dial * # * # 72786 # * # *
- Tap OK
Update The Data Profile
- Open Settings
- Tap Network & Internet
- Tap Mobile network
- Tap Advanced (you may not see this, in which case, please proceed to step 5)
- Tap Carrier settings
- Tap Update device config
- Tap OK
Cause
Incorrect cellular settings
Additional Notes
This will not factory reset your phone or cause any data to be lost. The "reset" is only for the cellular settings of the phone.
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Article Created From
- 1520747